Craig’s Deli Privacy Policy

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Craig’s Deli (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, sign up for our Rewards Program, request catering services, or participate in our SMS messaging program.

By using our services, you agree to the practices outlined below.

1. Information We Collect

We may collect the following information when you interact with Craig’s Deli:

Personal Information

  • Name

  • Phone number

  • Email address

  • Postal address (if provided)

  • Order or catering details

Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Device and browser information

  • Pages visited and time spent

  • Basic analytics data

SMS Program Information

If you opt into our messaging program, we collect:

  • Your mobile phone number

  • Message delivery data

  • Message interaction (such as STOP or HELP responses)

2. How We Use Your Information

We use your information to:

  • Send promotions, rewards updates, and special offers

  • Confirm and update catering orders

  • Provide customer service or respond to inquiries

  • Improve website experience and business operations

  • Maintain internal records, accounting, and service logs

  • Deliver SMS notifications for which you opted in

  • Improve the quality of our products and services

We do not sell or rent your personal information.

3. SMS Messaging Privacy

If you opt into our SMS program, you agree to receive:

  • Rewards Program updates

  • Exclusive offers and promotions

  • Catering confirmations and order timing updates

  • Service alerts related to your account or activity

You may opt out at any time by replying STOP.

Your mobile number is never shared or sold to third parties for marketing.

4. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your information from loss, misuse, unauthorized access, disclosure, or alteration.

Examples include:

  • Secure data storage

  • Encrypted transmissions where applicable

  • Limited access by authorized personnel only

However, no method of internet or wireless transmission is 100% secure.

5. Sharing Your Information

We may share information only when necessary to provide services, including:

  • Service providers who help process orders, payment, or communication

  • Text messaging platforms used to deliver SMS updates (e.g., WEIC One/LeadConnector)

  • Legal requirements, such as responding to a subpoena or preventing fraud

We do not sell personal information to any third party.

6. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance your browsing experience. You may disable cookies in your browser settings, but doing so may affect website functionality.

7. Your Choices & Rights

You may:

  • Opt out of SMS messages by replying STOP

  • Unsubscribe from marketing emails

  • Request to update or correct your information

  • Request to delete personal data where legally permitted

To make a request, contact us at:
info@craigsdeli.com

8. Children’s Privacy

Craig’s Deli does not knowingly collect personal information from children under 13. If we become aware of such data, it will be deleted promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. The most recent version will always be posted on our website.

11. Contact Us

For any questions or requests, contact:

Craig’s Deli
Santee, SC
Phone: (803) 854-2259
Email: info@craigsdeli.com